Last updated: October 18, 2026
Business Information
Brand Name: Novaliqur
Website: https://novaliqur.com
Legal Company Name: Shenzhen Sainatu Technology Co., Ltd.
Brand Representative: Shen Baolan
Business Address: Room 225-83, Building D3, 1983 Creative Town, No. 15 Nanxin Road, Nanling Village Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email: service@novaliqur.com
Customer Support Phone: +86 16521987730
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Novaliqur is operated by Shenzhen Sainatu Technology Co., Ltd. The company is responsible for operating novaliqur.com and providing customer support for purchases made through our website.
How Can We Help You?
At Novaliqur, we want your shopping experience to be clear and convenient. If you have questions about our jewelry, product details, an existing order, shipping, returns, or refunds, please contact our customer support team using the information provided above.
For order-related inquiries, please include your order number and the email address used when placing your order. This will help us locate your order and assist you more efficiently.
Contact Our Customer Support Team
Email: service@novaliqur.com
Phone: +86 16521987730
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
You can email us at any time. Messages received outside our stated customer service hours will be reviewed during our next customer service period.
When contacting us, please provide a clear description of your question or concern. If your inquiry involves a damaged, defective, or incorrect item, you may include relevant photographs to help us understand the issue.
Shipping Inquiries
If you have questions about shipping methods, delivery estimates, shipping charges, or tracking information, please contact us at service@novaliqur.com.
Our available shipping options and applicable fees are displayed during checkout. For additional information about order processing, delivery estimates, shipping charges, and tracking, please review our Shipping Policy.
If your package appears delayed, your tracking information has not been updated for an extended period, or you believe your package may be lost, please contact us with your order number so that we can review the situation and advise you on the next steps.
Returns and Refunds
Novaliqur provides a 180-day return period for eligible purchases, starting from the date the order is delivered to the customer.
The 180-day period is calculated from the delivery date, not the order placement date or shipment date.
To inquire about a return or refund, please email service@novaliqur.com and include:
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Your order number.
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The item you wish to return.
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The reason for your request.
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Photos or other relevant information, where applicable.
Our customer support team will review your inquiry and provide the applicable return instructions. Please contact us before sending any items back so that we can confirm the appropriate return procedure and address.
For complete information about return eligibility, return shipping costs, return instructions, and refund processing, please review our Return & Refund Policy.
Our Commitment to Customer Support
We aim to provide clear product information, transparent store policies, and helpful assistance throughout your shopping experience. Whether you are contacting us before placing an order or need help with an existing purchase, our team is available through the contact channels listed on this page.
For additional information, please refer to the relevant policies available on our website, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
Thank you for choosing Novaliqur.
Novaliqur
Operated by Shenzhen Sainatu Technology Co., Ltd.