FAQ

Last Updated: October 18 2026

Business Information

Brand Name: Novaliqur
Website: https://novaliqur.com
Legal Company Name: Shenzhen Sainatu Technology Co., Ltd.
Brand Representative: Shen Baolan
Business Address: Room 225-83, Building D3, 1983 Creative Town, No. 15 Nanxin Road, Nanling Village Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email: service@novaliqur.com
Customer Support Phone: +86 16521987730
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Novaliqur is an online jewelry and fashion accessories store owned and operated by Shenzhen Sainatu Technology Co., Ltd. We are committed to providing clear product information, transparent shipping and return policies, and responsive customer support.

If you cannot find the answer to your question below, please contact us at service@novaliqur.com.

1. Products and Jewelry Care

Q1. What types of products does Novaliqur offer?

Novaliqur offers a curated selection of fashion accessories for everyday wear, including sunglasses, hair accessories, pearl hair pins, and scarves. We focus on versatile styles, practical details, and timeless designs to complement different outfits and occasions.

Please review each product page for the available options, product details, and specifications before placing your order.

Q2. How do I know what materials a piece of jewelry or accessory is made from?

Material information is provided on each product page when available. As materials and finishes may vary between products, please refer to the specifications of the particular item you intend to purchase.

If you require additional material information before ordering, contact service@novaliqur.com.

Q3. How should I care for my jewelry and accessories?

Care requirements vary depending on the product and its materials. We generally recommend the following practices where applicable:

• Avoid unnecessary contact with water, perfume, lotions, cosmetics, and household chemicals.

• Remove jewelry and accessories before swimming, showering, exercising, or performing activities that may expose them to moisture or impact.

• Store individual pieces separately in a clean, dry place to help reduce scratches, tangling, or other damage.

• Clean items gently with a suitable soft cloth unless the product instructions specify another method.

Always follow any product-specific care instructions provided.

Q4. Will the product look exactly like the photos?

We make reasonable efforts to display products and their details accurately. However, colors and finishes may appear slightly different depending on your screen settings, lighting conditions, and device.

Please review the product photographs, description, and specifications together before purchasing. If an item arrives materially different from its description, contact us so we can review the issue.

2. Orders and Order Changes

Q5. How do I place an order?

Browse our products, select your preferred item and available options, add the item to your cart, and proceed to checkout.

Enter your shipping details, review the available shipping methods and charges, select an available payment method, and confirm your order.

Please verify your order details and shipping address before completing payment.

Q6. Will I receive an order confirmation?

Yes. After an order is successfully submitted, an order confirmation email will be sent to the email address provided at checkout.

If you do not see the confirmation, check your spam or junk folder. If the email is still missing, contact service@novaliqur.com with the details you have available.

Q7. Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order.

We will review your request based on the order's fulfillment status. Changes or cancellations may not be possible once an order has been processed for shipment or dispatched.

A cancellation request is not confirmed until we have notified you of the outcome. For further information, please refer to our Cancellation Policy, where available.

Q8. What should I do if I receive the wrong item or notice an order error?

Please email service@novaliqur.com and include your order number, a description of the issue, and clear photographs of the item and packaging where relevant.

Our customer support team will review the information and provide instructions for resolving the issue.

If the item is incorrect, defective, or materially different from the product description, we will work with you toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection requirements.

3. Payment and Pricing

Q9. What payment methods can I use?

The payment methods available for your purchase will be displayed at checkout. Available options may vary depending on your location and the payment services supported by our store.

Please review the available methods before completing your order.

Q10. In which currency are prices displayed?

Our U.S.-focused store displays product and shipping prices in U.S. dollars (USD), unless otherwise indicated.

Please check the currency symbol and final order total at checkout before submitting your payment.

Q11. When will my payment be charged?

Payment authorization and charging depend on the payment method and the payment provider's procedures.

Please follow the instructions displayed at checkout. If you believe that you have been charged incorrectly or see an unexpected transaction, contact service@novaliqur.com with your order details.

Q12. Is my payment information secure?

Payments are handled through the payment services made available at checkout. Payment processing is subject to the relevant provider's security procedures and privacy practices.

Please do not send full payment card numbers, security codes, or passwords by email.

4. Shipping and Delivery

Q13. Where does Novaliqur ship?

Shipping availability depends on the destination address and the delivery options supported at checkout.

Enter your complete address during checkout to determine whether shipping is available and which methods can be selected.

If your destination is unavailable, contact service@novaliqur.com for assistance.

Q14. How much does shipping cost?

Shipping fees depend on the order amount and the shipping method selected. The following rates apply to the shipping options currently configured for our U.S. store.

The available methods and final shipping charges will be displayed at checkout.

Free shipping is subject to the applicable order threshold and the availability of the relevant shipping method. Please review your selected shipping method and order total before payment.

Q15. How long will it take to receive my order?

Orders are typically processed within 1–3 business days after payment confirmation. Business days generally exclude weekends and applicable public holidays.

After your order has been dispatched, the estimated transit time for eligible U.S. orders is generally 7–12 business days.

The total time from placing your order to delivery generally includes both the order processing period and the transit period. Actual delivery times may vary depending on the destination, shipping method, carrier operations, weather, public holidays, and other circumstances affecting transportation.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Delivery estimates are provided for guidance and are not guaranteed delivery dates unless we expressly confirm otherwise.

For complete shipping information, please read our Shipping Policy.

Q16. How can I track my order?

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Please allow time for the carrier to register the tracking details. Tracking information may not update immediately after dispatch.

If you have not received tracking information within the expected processing period, contact service@novaliqur.com and provide your order number.

Q17. Why has my tracking information not updated?

Tracking updates may be delayed while a package is being transferred between facilities, processed by a carrier, or undergoing customs clearance where applicable.

If your tracking information remains unchanged for an unusually long period, please contact us with your order number and tracking number. We will review the available information and assist with the next steps.

Q18. What should I do if my package is delayed, lost, or marked as delivered but has not arrived?

First, review the tracking information and check whether the package may have been left in a designated delivery location or received by someone at your address.

If the package still cannot be located, email service@novaliqur.com with your order number and tracking details.

We will review the situation and, where appropriate, investigate the delivery with the carrier. A tracking status marked “Delivered” does not automatically prevent us from reviewing your inquiry.

Q19. Will I have to pay customs duties or import taxes?

For shipments subject to cross-border customs procedures, import duties, taxes, or other government-imposed charges may apply depending on the destination and applicable rules.

Please review the charges and information presented at checkout. If additional charges may be collected separately by customs authorities or the carrier, the applicable destination-country requirements should also be reviewed.

Customs clearance may affect delivery times.

5. Returns and Refunds

Q20. What is Novaliqur's return period?

Eligible products may be returned within 180 days from the date you receive your order.

The 180-day return period begins on the actual delivery date, not the date the order was placed or shipped.

To start a return, email service@novaliqur.com with your order number, the item you wish to return, and the reason for your request.

Return eligibility and any applicable conditions are explained in our Return & Refund Policy.

Q21. How do I request a return?

To request a return:

1. Email service@novaliqur.com.

2. Include your order number and identify the item you wish to return.

3. Explain the reason for the return and provide photographs if the item is damaged, defective, incorrect, or materially different from its description.

4. Wait for our customer support team to review your request and provide the applicable instructions.

5. Follow the return instructions supplied by our team.

Please do not ship an item back before receiving return instructions.

Q22. Where should I send my return?

The business address listed at the top of this page is our business address and should not automatically be treated as a return warehouse address.

After your return request has been reviewed, our customer support team will provide the appropriate return address and instructions.

Please do not send a return to the business address unless we expressly instruct you to do so.

Q23. Who pays for return shipping?

Return shipping arrangements depend on the reason for the return and the applicable Return & Refund Policy.

For preference-based returns, the customer may be responsible for return shipping costs under the applicable policy.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the case and provide an appropriate resolution without improperly transferring costs caused by our error to the customer.

Please contact customer support before shipping an item back so that we can confirm the applicable arrangements.

Q24. What if my item arrives damaged or defective?

Please contact service@novaliqur.com as soon as reasonably possible after discovering the issue.

Include your order number, a description of the problem, and clear photographs of the item and packaging where possible.

We will review the information and explain the next steps. Depending on the circumstances, an appropriate resolution may include a replacement, refund, return, or another suitable remedy.

Q25. When will I receive my refund?

Once your returned item has been received and inspected, and your refund has been approved, we aim to process your refund within 5–10 business days.

After the refund has been issued, the time it takes for the funds to appear in your account may depend on your bank or payment provider. This additional time is outside our direct control.

If your refund has not appeared after the expected processing period, please contact service@novaliqur.com and include your order number so that we can review the status.

Refund eligibility, return conditions, and other applicable requirements are governed by our Return & Refund Policy.

Q26. Can I return an item if I simply change my mind?

You may request a return for an eligible item within the 180-day return period beginning on the date of delivery.

Please contact us before returning the item so that we can confirm eligibility, applicable conditions, return shipping arrangements, and the correct return address.

The applicable Return & Refund Policy governs the handling of your request.

6. Customer Support and Privacy

Q27. How can I contact Novaliqur?

You can reach our customer support team using the following details:

Email: service@novaliqur.com
Phone: +86 16521987730
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

For order-related inquiries, please include your order number to help us review your request.

Q28. How long does customer support take to respond?

We review customer inquiries during our stated customer service hours.

Response times may vary depending on the nature and complexity of the request and the volume of inquiries received. If your issue requires additional investigation with a carrier or payment provider, it may take longer to resolve.

Please provide complete and accurate information so that we can assist you more efficiently.

Q29. How does Novaliqur handle my personal information?

We use personal information as necessary to process orders, coordinate shipping, provide customer support, maintain store operations, and meet applicable legal obligations.

Information may be processed or shared with relevant service providers, such as payment processors, shipping partners, and website service providers, where necessary for legitimate store operations and subject to applicable requirements.

For further details about information collection, use, sharing, retention, and applicable privacy rights, please review our Privacy Notice.

Q30. Where can I find your store policies?

Our store policies are intended to help customers understand their rights, responsibilities, and available support options.

Please refer to the relevant page for complete information:

• Shipping Policy: Shipping methods, fees, tracking, and delivery issues.

• Return & Refund Policy: Return eligibility, return procedures, and refunds.

• Privacy Notice: Personal information and privacy practices.

• Terms of Service: Terms governing the use of our website and services.

• Contact Us: Business information and customer support details.

These pages should be accessible through the website footer. If a policy link does not open correctly, please contact service@novaliqur.com.

Thank you for choosing Novaliqur. We appreciate your interest in our jewelry and fashion accessories and are committed to providing clear product information, transparent policies, and helpful customer support.