Last updated: October 18, 2026
Business Information
Brand Name: Novaliqur
Website: https://novaliqur.com
Legal Company Name: Shenzhen Sainatu Technology Co., Ltd.
Brand Representative: Shen Baolan
Business Address: Room 225-83, Building D3, 1983 Creative Town, No. 15 Nanxin Road, Nanling Village Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email: service@novaliqur.com
Customer Support Phone: +86 16521987730
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Novaliqur is operated by Shenzhen Sainatu Technology Co., Ltd. This Return & Refund Policy applies to purchases made through novaliqur.com and explains the conditions and procedures for requesting returns, replacements, and refunds.
1. 180-Day Return Policy
At Novaliqur, we want you to feel confident when shopping for jewelry online.
Eligible purchases may be returned within 180 calendar days from the date the order is delivered to you.
The 180-day return period begins on the date you receive your order. It does not begin on the date you place your order or the date your order is shipped.
To request a return, please contact us within the 180-day period at service@novaliqur.com. Your request should include your order number, the item you wish to return, and the reason for your return.
Our customer support team will review your request and provide the applicable return instructions.
The 180-day return period does not mean that every item automatically qualifies for a refund regardless of its condition. All returns remain subject to the eligibility requirements and procedures described in this policy.
2. Return Eligibility
To help us process your return efficiently, please ensure that the item meets the following conditions, where applicable:
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The item is within the 180-day return period calculated from the delivery date.
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The item is unused, unworn, and in its original condition.
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Original packaging, accessories, and other included components are retained where applicable.
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The return request includes sufficient information for us to identify the order and understand the reason for the return.
For jewelry, please take reasonable care to prevent scratches, damage, or other changes to the item's condition while deciding whether to keep it.
If an item has been worn, damaged after delivery, altered, or returned without relevant components, please contact us before sending it back. We will review the circumstances and explain the applicable options.
Items that arrive damaged, defective, incorrect, or materially different from their product descriptions will be reviewed under the procedures for product-related issues described below.
Any product-specific return restrictions will be disclosed where applicable and must be consistent with applicable law.
3. How to Request a Return
Please follow these steps to request a return.
Step 1: Contact our customer support team
Email service@novaliqur.com within 180 calendar days from the date you received your order.
Step 2: Provide your order information
Please include:
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Your order number.
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The name or description of the item you wish to return.
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The reason for the return.
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Clear photographs or other supporting information, if relevant, especially for damaged, defective, or incorrect items.
Step 3: Wait for return instructions
Our team will review your request and explain the next steps, including any applicable return requirements and the correct return destination.
Step 4: Ship the approved return
Once your return request has been approved, follow the instructions provided by our customer support team. Please package the item securely and retain your shipping receipt and tracking information where available.
Step 5: Return inspection and refund processing
After the returned item is received, we will inspect it when necessary and notify you of the outcome. Approved refunds will be processed according to the refund procedures and timeframes described in this policy.
Please do not send items back before receiving return instructions from our team.
4. Return Address
Our business address is provided at the top of this page for company identification and customer correspondence. It should not automatically be treated as the return warehouse address.
Please do not send returned products to our business registration address unless our customer support team has specifically confirmed that it is the appropriate return destination.
Once your return request is approved, we will provide the applicable return address and instructions.
If you have questions about where to send an item, please contact service@novaliqur.com before shipping it.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
A. Preference-Based Returns
If you wish to return an eligible item because you changed your mind, selected the wrong style, or no longer want the item, you are responsible for the return shipping costs unless otherwise agreed or required by applicable law.
Original shipping charges, if any, are not automatically refundable for preference-based returns, except where required by applicable law or otherwise confirmed by our customer support team.
B. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from its product description, please contact us at service@novaliqur.com and provide your order number and relevant photographs.
After reviewing the issue, we will work with you to determine an appropriate solution, which may include a replacement, refund, or return.
Where the issue is attributable to our fulfillment or the product supplied, we will provide an appropriate resolution without charging you return shipping costs for the issue.
C. Shipping Instructions
Please wait for our instructions before returning an item. We will explain the applicable shipping arrangements based on your return reason and circumstances.
6. Damaged, Defective, or Incorrect Orders
We want you to receive the items you ordered in the expected condition.
If your order arrives damaged, defective, or incorrect, please email service@novaliqur.com as soon as reasonably possible.
To help us assess the issue, include:
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Your order number.
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A description of the problem.
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Photographs showing the item and, where relevant, its packaging or the incorrect item received.
Our team will review the information and advise you on the next steps.
Depending on the circumstances, the available resolution may include a replacement, refund, or return. We will explain any additional information needed to resolve your request.
If tracking information indicates that a package has been delivered but you have not received it, please contact us. We will review the available delivery information and help determine the appropriate next steps.
7. Refund Approval and Processing Time
Refunds are not issued automatically when a return request is submitted. The request must first be reviewed, and any required return must be received and inspected where applicable.
Once a refund is approved, it will be issued to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.
Our target processing timeframe is 5–10 business days after the returned item has been received and inspected and the refund has been approved.
The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution. These additional posting times are outside our direct control.
If your refund has been approved but has not appeared after the expected processing period, please contact service@novaliqur.com with your order number so that we can review the status.
8. Partial Refunds and Return Condition
Returned items may be inspected to confirm their condition and whether they meet the applicable return requirements.
If an item is returned in a condition that differs from the condition required under this policy, we will review the circumstances and explain the available options before determining the appropriate outcome.
We will not automatically reject a legitimate claim concerning an item that arrived damaged, defective, incorrect, or materially different from its description solely because the customer has raised a product-related concern.
Any refund adjustment or limitation will be handled consistently with this policy and applicable law.
9. Exchanges and Replacements
If you would prefer an exchange or replacement instead of a refund, please contact service@novaliqur.com and include your order number and the item you wish to exchange.
Exchange and replacement options depend on product availability and the circumstances of the request.
For items that arrive damaged, defective, or incorrect, we will review the issue and explain the appropriate resolution.
Please wait for confirmation and instructions from our customer support team before sending an item back.
10. Order Cancellations
If you wish to cancel an order before it has been shipped, please contact service@novaliqur.com as soon as possible and include your order number.
Cancellation requests are subject to the order's fulfillment status. We will review your request and confirm whether cancellation is possible.
If an order has already been shipped, it may no longer be possible to cancel it before delivery. In that case, you may contact us for instructions under this Return & Refund Policy.
Any approved refund for a canceled order will be processed to the original payment method, subject to the applicable payment provider's processing time.
12. Policy Updates
Novaliqur may update this Return & Refund Policy when necessary to reflect changes in our business operations, customer service procedures, or applicable legal requirements.
The latest revision date will be displayed at the top of this page. Updates will not override rights that customers are entitled to under applicable law.
Please review this page before submitting a return request to ensure that you understand the applicable procedures.
Thank you for shopping with Novaliqur.
Novaliqur
Operated by Shenzhen Sainatu Technology Co., Ltd.