Terms of Service

Last updated: October 18, 2026

Business Information

Brand Name: Novaliqur
Website: https://novaliqur.com
Legal Company Name: Shenzhen Sainatu Technology Co., Ltd.
Brand Representative:  Shen Baolan
Business Address: Room 225-83, Building D3, 1983 Creative Town, No. 15 Nanxin Road, Nanling Village Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email: service@novaliqur.com
Customer Support Phone: +86 16521987730
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Novaliqur is operated by Shenzhen Sainatu Technology Co., Ltd. (“Novaliqur,” “we,” “us,” or “our”). These Terms of Service govern your access to and use of novaliqur.com, including browsing our website, purchasing products, and using the services provided through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced herein. If you do not agree to these terms, please do not use our website to place an order.

1. Eligibility and Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use our website for fraudulent, unlawful, or misleading activities.

• Attempt to interfere with the security, functionality, or proper operation of our website.

• Submit false, misleading, or unauthorized payment, billing, or shipping information.

• Attempt to gain unauthorized access to our systems, accounts, or data.

• Use automated tools to misuse our website or collect information in violation of applicable law.

We reserve the right to take reasonable measures to protect our website, customers, and business against suspected fraud, abuse, or unlawful activity, subject to applicable law.

2. Products and Product Information

Novaliqur offers a curated selection of fashion accessories, including sunglasses, hair accessories, pearl hair pins, scarves, and other related products. Product details, materials, features, and care instructions are provided on the relevant product pages where applicable.

We make reasonable efforts to present product descriptions, photographs, colors, dimensions, materials, and other product details accurately. However, the appearance of a product may vary slightly depending on screen settings, lighting, photography, manufacturing tolerances, or other factors.

Please review the product description and any relevant specifications before placing an order. If you need clarification about a product, contact us at service@novaliqur.com before purchasing.

Nothing in these Terms of Service excludes or limits any consumer rights that cannot lawfully be excluded or limited.

3. Prices, Currency, and Taxes

Product prices and applicable shipping charges are displayed on our website and during checkout.

Unless otherwise stated, prices displayed for our U.S. store are in U.S. dollars (USD).

Shipping fees depend on the available shipping method and the applicable order-value threshold. The shipping options and charges presented at checkout are the final reference for the specific order.

Applicable taxes, duties, or other government-imposed charges may depend on the delivery destination and the rules applicable to the transaction. Any charges collected at checkout will be shown where applicable.

We reserve the right to correct pricing, typographical, or listing errors and to update product prices prospectively. A price change will not, by itself, alter the agreed price of an order that we have already accepted, except where correction or other action is permitted by applicable law.

If a material pricing or listing error affects an order, we will take reasonable steps to contact the customer and explain the available options before taking action where required by law.

4. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products under the terms presented at checkout.

After submitting your order, you may receive an order confirmation email. An order confirmation acknowledges receipt of your order and does not necessarily mean that every aspect of fulfillment has been completed.

Order acceptance and fulfillment remain subject to payment authorization, product availability, accurate order information, and applicable legal requirements.

We reserve the right to review, decline, or cancel an order where reasonably necessary because of suspected fraud, unauthorized transactions, material listing errors, inventory issues, legal restrictions, or other legitimate operational reasons.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable payment processing procedures and legal requirements.

We will not use this provision to avoid legitimate customer obligations or applicable consumer protection rights.

5. Payment

Payment must be completed using an available payment method offered at checkout.

Payments may be processed by third-party payment service providers. By submitting payment information, you authorize the applicable payment provider to process the transaction in accordance with its terms and applicable payment procedures.

You represent that you are authorized to use the payment method submitted with your order.

We do not guarantee the availability of every payment method for every customer, device, or transaction. Available methods may vary according to payment provider requirements, location, and other relevant factors.

If a payment fails or cannot be authorized, your order may not be processed until the issue is resolved.

6. Shipping and Delivery

We offer Standard Shipping and Express Shipping to eligible U.S. destinations, subject to availability at checkout.

The shipping fees currently configured for our U.S. store are:

The applicable shipping options and charges for your order will be displayed during checkout. Please review them before completing your purchase.

Order processing time and carrier transit time are separate. Delivery estimates may vary based on destination, carrier operations, fulfillment arrangements, weather, and other circumstances.

Once your order has shipped, tracking information will be provided when available. Tracking updates may take time to appear in the carrier's system.

If your package appears delayed, tracking has not updated for an extended period, or your shipment appears to be lost, please contact service@novaliqur.com with your order number and tracking information.

If tracking indicates delivery but you have not received the package, please contact us so that we can review the available information and advise you on the next steps.

Our business address identifies the operating company and is not necessarily the physical dispatch or return location. Orders may be fulfilled through the facilities and shipping arrangements actually used for the relevant products.

For further details, please review our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 180 calendar days from the date the order is delivered to the customer.

The 180-day return period begins on the actual delivery date. It does not begin on the order placement date or the shipment date.

To request a return, email service@novaliqur.com within the applicable return period and provide your order number, the item you wish to return, and the reason for your request.

Our customer support team will review the request and provide the appropriate return instructions and return destination.

Return eligibility depends on the applicable conditions described in our Return & Refund Policy. Jewelry should be handled with reasonable care, and the condition of the item may be considered when reviewing a return request.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us with your order number and relevant photographs. We will review the issue and provide an appropriate resolution in accordance with our policy and applicable law.

The responsibility for return shipping costs depends on the reason for the return and the terms of our Return & Refund Policy.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by applicable law. The time required for funds to appear in your account may depend on your payment provider or financial institution.

For full details, please review our Return & Refund Policy.

8. Order Cancellations and Changes

If you need to cancel or change an order, contact service@novaliqur.com as soon as possible and include your order number.

Requests to change an address, product, or other order detail cannot be guaranteed once processing or fulfillment has begun.

If an order has already been dispatched, cancellation may no longer be possible. In such cases, please contact our customer support team for guidance on the available options.

If we approve a cancellation before shipment and payment has already been collected, the applicable refund will be processed to the original payment method.

Any cancellation restrictions will be applied consistently with our published policies and applicable law. We will not impose cancellation fees that are unlawful or inconsistent with the terms disclosed to the customer.

9. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, or other special offers.

Promotional offers may be subject to specific conditions, including eligibility, expiration dates, minimum purchase requirements, or product exclusions. Any applicable conditions will be presented with the relevant offer.

Unless expressly stated otherwise, promotional codes cannot be redeemed for cash and may not be combined with other promotions.

We reserve the right to correct promotional errors, investigate suspected misuse, and discontinue future promotional offers, subject to applicable law and any commitments already made to customers.

10. Intellectual Property

The content on novaliqur.com, including text, product descriptions, graphics, logos, photographs, page layouts, and other website materials, is owned by or licensed to the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publicly display, or commercially exploit website materials without appropriate authorization, except as permitted by applicable law.

The Novaliqur name, branding, and associated materials may not be used in a manner that falsely suggests sponsorship, affiliation, or endorsement.

11. Third-Party Services and Links

Our website may use or link to third-party services, including ecommerce infrastructure, payment providers, shipping carriers, analytics tools, and external websites.

Third-party services may operate under their own terms, privacy notices, and policies. We do not control every aspect of services operated independently by third parties.

Your use of a third-party service may be subject to the terms and conditions established by that provider.

We encourage you to review relevant third-party terms and privacy notices when using external services or submitting information directly to them.

12. Privacy and Personal Information

Your privacy is important to us.

Our collection, use, disclosure, and retention of personal information are described in our Privacy Notice.

Information may be processed as necessary to manage orders, process payments, arrange shipping, respond to customer inquiries, prevent fraud, maintain website functionality, and meet applicable legal obligations.

Depending on the services enabled on our website and the privacy choices available to you, certain information may also be processed by analytics or advertising service providers.

To learn more about your privacy rights and available choices, please review our Privacy Notice or contact service@novaliqur.com.

13. Errors, Availability, and Website Changes

We aim to keep our website, product listings, pricing, and policies accurate and accessible. However, errors, interruptions, or temporary unavailability may occasionally occur.

We may update product information, website features, and store content as our business develops.

If an error materially affects an order, we will take reasonable steps to address the issue in accordance with applicable law and our published policies.

Nothing in this section permits us to disregard an accepted order or deny a customer's statutory rights where those rights apply.

14. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general features are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or compatible with every device or software configuration.

Product-specific representations, express warranties, and rights provided by applicable consumer protection laws remain unaffected by this general disclaimer.

Nothing in these Terms of Service excludes any warranty or protection that cannot lawfully be excluded under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Novaliqur will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website where such liability may lawfully be excluded.

Nothing in these Terms of Service excludes or limits liability where exclusion or limitation is prohibited by law, including liability that cannot legally be waived.

This section does not remove any rights or remedies that consumers are entitled to under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or engage in unlawful conduct that causes harm to Novaliqur, Shenzhen Sainatu Technology Co., Ltd., or other parties.

Where permitted by law, you may be responsible for losses arising directly from your unlawful misuse of our website or material breach of these Terms of Service.

Nothing in this section requires you to indemnify us for our own unlawful conduct or waives rights that cannot legally be waived.

17. Governing Law and Dispute Resolution

These Terms of Service are subject to applicable laws and regulations.

Any dispute concerning an order, our website, or these Terms of Service should first be raised with our customer support team so that we can attempt to resolve the issue directly.

If a dispute cannot be resolved informally, the applicable dispute resolution process and governing law will be determined in accordance with relevant legal requirements.

Nothing in these Terms of Service limits any mandatory consumer protection rights or access to remedies available under applicable law.

18. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our business operations, website features, products, or legal requirements.

The latest revision date will be displayed at the top of this page.

Updated terms will apply from the effective date indicated in the revised terms, subject to applicable law. Changes will not retroactively remove rights that customers have already acquired where such removal is prohibited by law.

We encourage you to review this page periodically.

Novaliqur
Operated by Shenzhen Sainatu Technology Co., Ltd.