Shipping Policy

Last Updated: October 18, 2026

1. Business Information

Brand Name: Novaliqur
Website: https://novaliqur.com
Legal Company Name: Shenzhen Sainatu Technology Co., Ltd.
Business Address: Room 225-83, Building D3, 1983 Creative Town, No. 15 Nanxin Road, Nanling Village Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email: service@novaliqur.com
Customer Support Phone: +86 16521987730
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Novaliqur is an online jewelry store owned and operated by Shenzhen Sainatu Technology Co., Ltd. The company is responsible for operating this website, processing customer orders, and providing customer support in accordance with the policies published on this website.

If you have questions about shipping, delivery, order tracking, or a delayed package, please contact us using the information above.

2. Shipping Destinations

Novaliqur primarily serves customers shopping through our U.S.-focused online store. Available shipping destinations depend on the delivery address and the shipping options supported at checkout.

Please enter your complete shipping address during checkout to see whether delivery is available to your location and which shipping methods can be selected.

If your address is not accepted at checkout or your destination is unavailable, please contact us at service@novaliqur.com before placing your order.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days generally exclude weekends and applicable public holidays.

Order processing includes payment verification, order review, inventory preparation, and fulfillment. During periods of high order volume or unexpected operational delays, processing may take longer.

Your order confirmation confirms that we have received your order; it does not necessarily mean that your order has already shipped.

When your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

If your order has not shipped within the expected processing period, please contact service@novaliqur.com with your order number for assistance.

4. Shipping Methods and Fees

We offer standard and express shipping options according to the order amount and the shipping methods available for your destination.

The following shipping fees and order thresholds apply to the shipping options currently configured for our U.S. store.

How to Select Your Shipping Method

Available shipping options and applicable fees will be displayed at checkout based on your order and delivery address.

• Standard Shipping: A lower-cost shipping option for eligible orders.

• Free Standard Shipping: Available on eligible orders totaling $39.00–$48.99.

• Express Shipping: Available for eligible orders totaling $0.00–$48.99 at a shipping fee of $5.99.

• Free Express Shipping: Available on eligible orders totaling $49.00 or more.

Free shipping applies only when the applicable order threshold and shipping method requirements are met. Please review the shipping method selected and the final shipping charge displayed at checkout before completing your purchase.

If an option is unavailable for your destination or order, the options shown at checkout will determine which shipping methods can be selected.

5. Estimated Delivery Time

For eligible U.S. orders, the estimated transit time after dispatch is generally 7–12 business days.

This estimate begins after the order has been processed and shipped. It does not include the order processing period described in Section 3.

Actual delivery times may vary depending on the destination, shipping method, carrier operations, weather, public holidays, customs procedures where applicable, and other circumstances affecting transportation.

Any delivery estimate provided at checkout or in your shipping confirmation should be treated as an estimate rather than a guaranteed delivery date, unless we expressly confirm otherwise.

Business days generally exclude weekends and applicable public holidays.

6. Shipping Confirmation and Order Tracking

When your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.

Where tracking is available, the email will include a tracking number and instructions for checking your shipment status.

Please allow time for the carrier to register the tracking information after dispatch. Tracking details may not update immediately.

You can use the tracking information provided in your shipping confirmation to monitor your package as it moves through the delivery network.

If you have not received tracking information within the expected processing period, or if your tracking status has not changed for an unusually long time, please contact service@novaliqur.com and include your order number.

7. Shipping Address and Delivery Issues

Customers are responsible for providing an accurate and complete shipping address at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact details.

If you discover an address error after placing your order, contact us as soon as possible. We will try to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

If a package is delayed, returned to sender, marked as delivered but not received, or otherwise appears to have a delivery problem, please contact our customer support team.

Please provide your order number and any relevant tracking information so that we can review the situation and, where appropriate, coordinate with the carrier.

A tracking status marked “Delivered” will not automatically prevent us from reviewing a reasonable delivery inquiry. Resolution will depend on the available shipping information, the circumstances of the case, and any applicable consumer protection requirements.

8. Delayed, Lost, or Damaged Shipments

Although we work to ensure that orders are shipped and delivered as expected, circumstances outside our direct control may affect delivery schedules. These may include severe weather, carrier disruptions, customs inspections, public holidays, incorrect address information, and other transportation or operational issues.

If your package appears to be lost, has been delayed beyond the applicable estimated delivery period, or arrives damaged, please email service@novaliqur.com.

For a damaged shipment, please include your order number and clear photographs of the item, packaging, and any visible damage where possible.

We will review the information provided and work with you to determine an appropriate resolution, which may include further investigation, a replacement, a refund, or another suitable remedy depending on the circumstances and applicable requirements.

We do not automatically deny assistance solely because a package has been handed to a shipping carrier.

9. International Shipping, Customs, and Taxes

For orders shipped across international borders, customs inspections, import duties, taxes, and other government-imposed charges may affect the final delivery process.

The applicability and amount of such charges depend on the destination and the relevant customs and tax rules.

Any applicable shipping charges, taxes, duties, or other fees presented during checkout should be reviewed before payment. If additional import charges may be collected separately by the relevant authorities or carrier, customers should review the applicable destination-country requirements.

International shipments may also experience additional processing or transit delays due to customs clearance. Such delays are not included in ordinary carrier transit estimates unless expressly stated.

10. Returns and Refunds

Eligible products may be returned within 180 days from the date the customer receives the order.

The 180-day return period begins on the actual delivery date, not the order date or shipment date.

To request a return, please email service@novaliqur.com with your order number, the item you wish to return, and the reason for your request. If the item is damaged, defective, incorrect, or materially different from its description, please include photographs where possible.

Our customer support team will review your request and provide the applicable return instructions.

Please do not send items to the business address listed at the top of this page unless our customer support team expressly instructs you to do so. If a separate return warehouse is used, the appropriate return address will be provided after your request has been reviewed.

Return eligibility, return shipping costs, refund processing, and any applicable exceptions are governed by our separate Return & Refund Policy. Please review that policy before sending an item back.

For questions about your return or refund, contact service@novaliqur.com.

11. Changes to This Shipping Policy

We may update this Shipping Policy when our shipping arrangements, available shipping methods, fulfillment procedures, or applicable requirements change.

Any revisions will be published on this page, together with an updated “Last Updated” date.

The version available on this page is intended to help customers understand the shipping options, fees, delivery arrangements, and support procedures applicable to their purchases.

We appreciate your business and are committed to providing clear shipping information and responsive customer support.